What is service design thinking? How can it be used to innovate and optimize customer-oriented processes in firms?
Answering these and other related questions is the aim of Friday's ManLab2 lecture, by PhD Giulia Teso.
Friday 9th April, @3-4PM, https://unipd.zoom.us/j/86091484219
The lesson is plenary and open to external auditors (it is mandatory for all the participants to work groups).
Looking forward to seeing you on Friday!
Mp
(Modificato da Andrea Pozzobon - intervento originale effettuato il mercoledì, 7 aprile 2021, 19:07)